We're Here for You
Whatever brought you here, we want your experience to feel simple and cared for.
If something isn't working right, or you have a question about your membership, reach out below — we'll get back to you within one to two business days.
Common Questions
How do I access my sessions?
Log into The Haven app or member portal, and you'll find each room — including The Well, The Garden, and The Auditorium — right on your home screen.
How do I update my billing information?
Go to your account settings within the app and select Billing. You can update your payment method there at any time.
How do I cancel or adjust my membership?
You can cancel anytime from your account settings. Your access continues through the end of your current billing cycle.
I'm having trouble logging in.
Try resetting your password from the login screen. If you're still stuck, email us and we'll get you back in.
How do I share a prayer request or a testimony?
You can post in Community Square or reach out through the app's messaging feature — whichever feels right for what you're carrying.